| Assembling the project team and steering committee
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| Project management
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| Business process design, reengineering, workflow analysis and laboratory audit
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| Review or creation of business strategy for laboratory
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| Needs assessment
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| Vendor reviews, RFP, system selection
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| Functional requirements
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| Detailed design of modifications and integration points
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| Configure, customize system
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| Integration with other systems
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| Change management, training and documentation
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| Validation
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| Data conversion
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| Maintenance, support, replacement
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